Curated LuxurySteals aims to ensure satisfaction with every fixture—here’s how we manage returns and refunds.

30‑Day Return Period

Returns accepted within 30 days of delivery.

Conditions for Return

• Unused, undamaged, and in original packaging.

• Proof of purchase required.

• Custom‑configured faucets cannot be returned.

• Normal wear or installation issues invalidate return.

Return Process

1. Contact us with order reference and reason.

2. We assess and issue a Return Authorization.

3. Ship items back using recommended packaging guidelines.

Return Shipping

Customers cover return shipping unless the product was defective or incorrect. We advise insured, traceable methods.

Product Inspection

Upon return, we inspect items:

• If approved, refund is processed within 7–10 business days.

• Notifications are sent upon completion.

Damaged or Faulty Products

Report within 7 days of arrival, including photos or videos. Valid cases receive free replacement or full refund.

Partial Refunds

Apply if products show handling evidence, are lacking packaging, or exceed the 30‑day window.

Exchanges

Available only for damage or mistake in order delivery. Reach out to arrange.

No Refund Received?

If refund doesn’t show up:

• Verify with payment provider

• Then get in touch at [email protected]